We want to make sure your experience with our books is as pain free as possible. But with all the amazing technology comes some issues. If you don’t see your issue & solution below here, please contact firstname.lastname@example.org and we’ll be glad to assist you further.
I didn’t receive my books
If you missed the link to download on our confirmation page, have no fear! Just after you received your emailed receipt you should have received an email from email@example.com. If you did not, check your junk/spam folder.
Alternatively, you can login or create an account with BookFunnel where all your purchases will be if you use the same email address you used at check out. Click here to be redirected to their site.
If you didn’t receive a receipt and don’t see the purchases in your BookFunnel account, there’s a good chance you mistyped your email at checkout. Please email firstname.lastname@example.org with the correct email address and name you purchased the book(s) under and we can resend the links.
Hey wait, I didn’t know these were e-books
Currently, we only have e-books and audiobooks for sale in our store. No e-reader? No problem, our partner BookFunnel does offer you ways to read directly in your browser or to download a PDF file, which is viewable on almost all devices.
Still really want paperbacks? We get it! Our sister store shop.reneeroseromance.com has some signed paperbacks for sale.
Alternatively, you can find paperbacks at most retailers.
If you’d like a refund, please contact our shop customer service within 5 days of your purchase at email@example.com and we’d be glad to offer a refund.
I found my Download link but when I click on it, it says it has expired
Links are only active for 2 weeks from the date of purchase due to BookFunnel's policy. If you email firstname.lastname@example.org they are able to reset the links for you. Bookfunnel can easily help you when you contact them with your order number & email address you used to purchase the books.
I clicked on an Ad and thought I was getting a discount, but it’s not there when I check out.
A couple of things could have happened here.
- Many of the links in our ads are specific to the deal offered. If you removed 1 or more of the items from the cart, it may no longer be available for the discount.
- If you’ve come to our store before, this could be a cache issue on your browser. We suggest trying the link in a private/incognito window to complete your purchase. OR, try clearing your cache from your browser's settings
I keep trying to buy your books but the - Page Says Try Again Later
We apologize for this issue. Our store is hosted on the Shopify platform. They have informed us that customers may be experiencing an error that reads " Too many attempts: Please try again in a few minutes." At times, this error message can occur between selecting a shipping method or when executing credit card payment.
Sometimes, frequent testing at checkout will trip a system that they have in place to protect the merchants accounts from bot-like behavior.
You can attempt to use a different browser, or clear your cache and cookies from your browser’s settings.
Shopify has let us know they are actively working on fixing this issue. If you experience this, please email email@example.com with a screenshot showing this error that covers the entire page including the bottom. There should be a request ID at the bottom that we will need to forward to Shopify to continue to troubleshoot this issue.